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This privacy statement concerns all persons, which use the services of (IranAmaze). We are now informing you of the type, extent and purpose of the capture and use of your personal data by our company. We respect your privacy and are committed to precisely following the legal requirements for the processing of your personal data (EU regulation no. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data is processed on this basis.
IranAmaze is responsible for the processing of data.
By using our services and providing your consent in accordance with this declaration, you confirm that you are 18-years or above and are able to give valid consent, or you have provided us with a valid declaration of consent from your legal guardian or solicitors.
Information in accordance with Art 13 GDPR
Your personal data:
- master data (last name, first name, address, email address, telephone number),
- the data contained in your travel documents (passport number, passport data, date of birth, issuing authority, expiration date),
- data regarding payment type and pertaining to payments, in particular, EC-cards, credit cards, and bank cards,
- destinations, hotels, length of stay, contact persons, conditions, special services, medical data, frequent flyer number and
- special data categories such as medical data and data regarding special requirements or marital-/partnership,
are required for our services. In particular, these include bookings pertaining to travel, guides, hotels, restaurants, rental vehicles, transfers, registries, insurance, events, tours, accreditation, vouchers – including customer system, invoicing and checking thereof (B2B, B2C, FIT) – tickets, purchase of hotels, etc.
For these purposes, this data is saved, processed and, if needed, transferred to third parties – including service providers in other countries for the purpose of processing travel bookings, software, and agency services.
The legal foundations for these data processing procedures are
- the fulfillment of our pre-contractual and contractual obligations to yourself,
- consent declarations obtained from yourself,
- statutory, contractual or other legal obligations (e.g., documentation rights and obligations as per finance and accounting, tax and customs regulations, contract administration, reporting regulations, legal disputes) as well as Art. 96 TKG and
- our legitimate interests (e.g., the betterment of our client services, also within the scope of direct advertising or the perception of our own legal interests).
The length for which the data is saved is calculated in accordance with the length of our business relationship, the declarations of consent, as provided by yourself, as well as the statutory requirements to preserve records and legal obligations, which apply to our business. In the case of regular business and the interest of optimum client services, we must stress that we are committed to knowing your previously submitted customer wishes so well, that we can provide lasting and on-going customer satisfaction.
Our internet presence
Your access data is automatically captured and saved when you access our webpage. This access data can include which webpage you accessed, any viewed documents, date and time of access, IP address of the user, data of the pc used for access, particularly the browser and operating system as well as data size and the successful access notification, in particular. We use this access data for internal statistical purposes to guarantee the reliability of our presence and improve it. The access data will be used for evidence preservation in case of suspicion of illegal activity.
By entering your personal data into one of our contact forms, you acknowledge that it is saved and processed by us for the duration of this concrete inquiry. This applies to the inquiries you submit via contact forms, chat, and emails in particular. We need this data to process your inquiry and also save your IP address, in these cases, for evidence preservation. The data is saved provided it is required to aid with potential supplementary or follow-up questions by you or us.
If you create an internet account with us, then we give you online access to your contract data. You keep your login data safe and ensure that no unauthorized persons are able to access your account. We accept no liability in cases of unauthorized access, which can be attributed to your misconduct – if even in part.
Your account data is only transmitted via an encrypted internet connection (https). We are not liable for loss of data or in case of a third party accessing your data, if we adhere to the necessary security procedures in accordance with the latest technology developments.
The legal basis for this data processing is your declaration of consent, our pre-contractual, and contractual obligations to you, our legitimate interests and legal requirements of any kind and Art. 96 TKG.
You are free to subscribe to our newsletter. Registration, which requires you to submit your email address and consent to receiving the newsletter, can only take place when you acknowledge a link for registration, which you receive per email. supply you with targeted information within the scope of our newsletter, which will be of most interest to you, we give you the option to notify us of particular interests, appointed dates, locations and regions and the like upon registering.
In every newsletter which you receive, you will find all the information pertaining to unsubscribing from the newsletter. For more information on our newsletter, please contact us under newsletter@IranAmaze.com We are happy to help.
The content of our website has been carefully curated and repeatedly checked, however we cannot be held accountable for the topicality, validity, and scope of the supplied information. Damage claims pertaining to use or non-use of the information or by using false or incomplete information is excluded. All offers are subject to change and are considered non-binding. We reserve the right to change, supplement, delete or temporarily or entirely unpublish the website or parts thereof without prior notice.
The content and coding of our website are protected by copyright and ancillary copyright laws. Every reproduction – even in part – and publication, in particular copying of texts, graphics and photos is forbidden, without obtaining our prior written approval.
Transferring to third parties/ obligations of processors
In consideration of permissible purposes (e.g for our electronic advertisements in the form of newsletters),
- your personal data may be passed on to company-internal processors,
- who have committed to complying with the valid data protection standards, or
- to third parties, who have been contacted to provide your requested services (e.g., foreign booking procedures of any kind).
- Should it not be possible to comply with European data protection standards – for instance, because in specific cases, standard contractual clauses, arrangements or certifications can’t be guaranteed – then we will notify you in a timely manner and will obtain the necessary permission from you. For more information, please contact us under privacy@IranAmaze.com
Cookies and tracking services
The cookies will remain on your end device, following your visit to our site, provided this hasn’t been disallowed from the beginning, or you haven’t actively deleted cookies. Actively deactivating cookies may impact the appearance of our webpage for you. You can also prevent cookies from being saved via the appropriate settings in your browser. However, if these settings are activated, then we would like to make you aware that you may not be able to access all features of our website. Furthermore, you can stop the data, which has been created by the cookie with regard to your use of the webpage (incl. IP address), from being transferred to Google, by downloading and installing the browser plug-in, available on google.com. The plug-in is only available for certain browser programs, however.
We also use third party content on our website in order to curate the most informative and comfortable web experience for you. This includes e.g., Google Maps, RSS feeds or Youtube. Due to technical reasons, these third party providers will receive your IP address. We have no control over the use of this data by third-party providers. In these instances, we refer to the privacy statements of the relevant provider.
Google uses this information to evaluate the website, to create reports on website activity and provide other services to the website owner, regarding website use and internet use. The IP address, transferred from your browser within the scope of Google Analytics, is not combined with other Google data. In this regard, please also take note of Google’s privacy statement, in particular, the information which can be accessed via both of the following links:
You can request access to your Iran tours personal data, saved by us, at any time and free of charge. As the person concerned, you have a right to retraction, information, deletion, correction, and restriction of your personal data, provided we are not bound by a statutory requirement to preserve these records.
Consequences of retraction: privacy@IranAmaze.com
For more information regarding your rights as the person concerned, please contact us under privacy@IranAmaze.com. We are happy to help.
The Austrian Data Protection Authority (DSB) Wickenburggasse 8-10, 1080 Vienna is responsible for complaints, as the relevant regulatory authority.
We have implemented organizational and technical protective measures in places, which we continually evaluate and adapt where necessary, to protect your personal data which is saved and processed by us.
We reserve the right to change this privacy statement at any time to adapt to new developments. The new version is valid from the date of publication on our website. The current version of the privacy statement can be viewed on our website via https://iranamaze.com/policies/ and imprint via https://iranamaze.com/policies/?tab=tab_2
Please take the time to read the booking conditions below before booking a trip with us.
The Booking Contract
Your booking is confirmed when the IranAmaze issues a confirmation after receipt of the applicable deposit amount. We invite you to check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please make sure that the names exactly match your passport. You must be at least 18 years old to make a booking. We require you to provide valid, complete, and correct information to our Tour Operator.
Your tour prices vary regarding your preferences and the season of your travel. After finalizing the price of the tour you have selected, you should pay a deposit. This deposit is equal to 20% of your tour cost, and you can transfer it online to our bank account. Then, we will issue a confirmation of your booking. You should transfer the rest at least 30 days prior to the beginning of the tour. Also, you have the option of paying the rest in cash in our office in Tehran on the first day of your tour.
Inclusions and Exclusions
We have listed the inclusions and exclusions in the “inclusion” and “exclusion” section of the tour packages. Please read them carefully before booking. If you have any questions, feel free to ask.
In case you cancel your tour for any reason, booking cancellation fees will apply.
- We will fully refund your deposit for cancellations prior to 60 days of your trip
- We would refund 50% of the deposit for cancellations prior to 60 to 30 days of your trip.
- Your deposit will not be refundable for cancellations less than 30 days to your trip.
Cancellation by the Company
We reserve the right to cancel the contract between us for any reason before your full payment of the trip. In such cases, we will fully refund the deposit you have paid us. After your full payment, we will only cancel the contract for circumstances beyond our control. These force majeure circumstances can be civil or political unrest, terrorism, natural disaster, etc. In the unlikely event that such situations arise, we will contact you immediately and offer you choices of equivalent services. Otherwise, we will fully refund the money you have paid us. Also, you can have a 15% discount if you decide to take any of our tour packages next time.
Passport and visas
During your trip, you should carry a valid passport. Also, you need to have the appropriate visas, certificates, and permits for the countries you are traveling to. The validity of your passport should be six months beyond the duration of your trip. You can apply for Iran visa from our website or any other visa service provider. Ensuring that you have the correct visas, permits and certificates are your responsibility. Furthermore, we don’t have any responsibility for your entry refusal because of lack of correct passport, visa or travel documentation.
All travelers must have travel insurance. Each traveler should arrange his/her insurance when booking the tour packages. The insurance must have protection for the full duration of the tour. It should cover personal injuries, medical expenses, repatriation expenses. Also, your insurance must cover the cancellation and tour curtailment expenses.
In case of your illness, it is your responsibility to pay hospital expenses and doctor fees. In such cases, the company is not accountable for any refund of your tour cost. Also, you can ask us to obtain local travel insurance.
Austrian Company: Travel Agency SAE Event GmbH
Grabnergasse 12/4, 1060 Vienna
Tel: +43 1 99 222 05
Registration Nr: FN492694a
Court: Handelsgericht Vienna
VAT Nr: ATU73424957
Supervisory authority: District Government Vienna
Member of the Austrian Chamber of Commerce
Tourism and leisure industry division
Section: Travel Agencies
The authorization granted in Austria
Iranian Company: Tachra Shokouhe Pars
Unit 405, 1st Floor, Sh. Kaveh Building, North Khayyam Boulv., Mashad
Registration No: 65895
ID No.: 1400 788 1316